ShipPost Support

Need help with a payment or label? Email [email protected]. Include the error message and payment time, but never your card number, CVC, password, or verification code.

Failed payments

If a payment was declined or blocked, contact support before repeatedly retrying. We can review the error, but cannot guarantee payment approval.

If your bank shows a charge but you did not receive a label, do not purchase it again until support has checked the payment. Include any shipment or payment reference shown in your account.

Verification and refunds

Contact support if a verification email does not arrive or you need help with a refund. A carrier refund request is not confirmation that a label has been voided or postage returned.